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Occasional writing about operations, the overnight run, and what we are learning from design partners.
Connect the information. Notice what matters. Prepare the next step. Help people act.
The best use of AI is not to remove people from meaningful work. It is to remove the friction that stops them getting to it.
Every business already has tools for everything. What it usually lacks is anything that notices what those tools are trying to say.
The problem was never a lack of software. It was that somebody has to be the connection between all of it, and that does not scale.